Terms of Use

1. Who we are and what these terms cover

TrueHearts is an online dating service operated by TrueHearts Technologies LLC ("we", "us", "our"), a limited liability company registered in Delaware, United States, with its principal place of business at 1201 N Market Street, Suite 1100, Wilmington, DE 19801, United States.

These Terms of Use form a binding agreement between you and us. By creating an account or using the site you accept them. If you do not accept them, please do not use the service. They should be read together with our Privacy Policy, Cookie Policy, Community Guidelines and Refund and Cancellation Policy.

2. Eligibility and the 18+ rule

You may use TrueHearts only if all of the following are true:

• You are 18 years of age or older. This is an absolute requirement with no exceptions.
• You are legally able to enter into a binding contract.
• You have never been convicted of a felony, a sexual offence, or a violent crime, and you are not required to register as a sex offender with any authority.
• You have not previously been removed from the service by us.
• Using the service is lawful where you live.

We collect your date of birth at sign-up and verify age at that point. If we have reason to believe an account belongs to a person under 18, we will remove it immediately and delete the associated data. If you believe an underage person is using the service, tell us at support@truehearts.example and we will act on it as a priority.

3. Your account

• You may hold one account. It is personal to you and must not be shared, sold or transferred.
• The information on your profile - including your name, age, photos and intentions - must be truthful and current.
• You are responsible for keeping your password confidential and for activity that occurs under your account.
• Tell us promptly at support@truehearts.example if you believe someone else has accessed your account.

4. Acceptable use

The Community Guidelines set out the detail. In summary, you must not:

• Post sexually explicit or pornographic material, or nudity.
• Harass, threaten, stalk, defame, or discriminate against anyone.
• Impersonate another person, or use photos that are not of you.
• Solicit money, gifts, donations, investments or financial information from other members - this is prohibited in all circumstances.
• Advertise, recruit, promote a business, or use the service for any commercial purpose.
• Offer or seek prostitution, escorting, or any commercial sexual service.
• Use the service if you are under 18, or contact anyone you believe to be under 18.
• Use bots, scrapers or automated tools, or attempt to access accounts or systems you are not authorised to access.
• Distribute malware, spam, chain messages or phishing links.
• Publish another person's private information without their consent.

Breaching this section may result in immediate and permanent removal, and where appropriate a report to law enforcement.

5. Your content

You keep ownership of the photos, text and other material you upload. By posting it you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display it strictly for the purpose of operating and moderating the service. This licence ends when you delete the content or your account, except where we must retain a copy to comply with a legal obligation or to deal with a safety report.

You confirm that you own the content you upload or have permission to use it, and that it does not infringe anyone else's rights. We may remove content that breaches these terms or the Community Guidelines.

6. Paid subscriptions and automatic renewal

Core features are free. Optional paid plans are listed with their prices on our pricing page. The following applies to every paid plan:

• Auto-renewal. Subscriptions renew automatically each month at the price shown at purchase, charged to your chosen payment method, until you cancel.
• Confirmation. We show the price, currency, billing frequency and renewal date before you confirm, and email you a receipt for every charge.
• No trial traps. A free account never converts into a paid one by itself.
• Price changes. If we change the price of your plan we will tell you at least 30 days beforehand. You can cancel before the change takes effect.
• Payments. Card details are handled by our PCI-DSS compliant payment processor. We never store your full card number.
• Taxes. Prices are stated in USD. Sales tax is added at checkout where your state requires it.

7. Cancellation and refunds

You can cancel at any time in Settings → Subscription, or by emailing support@truehearts.example. Cancelling prevents the next charge; your paid features remain available until the end of the period you have already paid for, after which the account continues on the free plan.

Refund rights, including any statutory cooling-off period that applies to you, are set out in the Refund and Cancellation Policy, which forms part of these terms.

8. Suspension and termination

You may delete your account at any time from Settings, or through our data deletion page.

We may suspend or terminate an account if it breaches these terms or the Community Guidelines, if we are required to by law, or if we reasonably believe it is necessary to protect other members. Where it is lawful and safe to do so we will tell you why and how to appeal by replying to our notice or writing to support@truehearts.example. If we terminate an active paid subscription for a reason that is not your fault, we refund the unused portion.

9. Safety, and the limits of what we can promise

We verify email addresses, offer photo verification, moderate reports and screen for known scam patterns. These measures reduce risk, but no online service can guarantee the conduct or identity of another person.

We do not conduct criminal background checks on members. You are responsible for your own interactions and for taking sensible precautions - please read our safety guidance before meeting anyone in person. Never send money to another member under any circumstances.

10. Intellectual property

The TrueHearts name, logo, software, design and text are owned by us or our licensors and are protected by intellectual property law. You may not copy, modify, distribute, reverse engineer or create derivative works from them without our written permission.

11. Disclaimers and liability

The service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error free, or that it will result in you meeting anyone.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability to you in any 12-month period is limited to the greater of the amount you paid us in that period and $100.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are not affected.

12. Changes to these terms

We may update these terms. If a change is material we will give you at least 30 days' notice by email and on the site before it takes effect. Continuing to use the service after that date means you accept the updated terms; if you do not, you can delete your account and, where applicable, receive a pro-rata refund of any prepaid period.

13. Governing law and complaints

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. This does not deprive you of the protection of mandatory consumer law in the state or country where you live.

Please contact us first - most issues are resolved quickly. Write to support@truehearts.example or use our contact form. Anything unresolved can be escalated to our Privacy & Trust Team at privacy@truehearts.example. We acknowledge escalations within 1 business day and aim to resolve them within 15 days.